Frequently Asked Questions (FAQ)
Welcome to Clozee’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our platform, products, and services.
GENERAL QUESTIONS
Q: What is Clozee?
A: Clozee is an online store specializing in premium shoes crafted for style and comfort. Our collection features high-quality velvet and leather footwear, designed with precision and durability in mind. At Clozee, we believe in offering shoes that elevate your look while ensuring long-lasting comfort.
Q: What materials are your shoes made from?
A: Our shoes are made exclusively from premium velvet and genuine leather. These materials are carefully selected for their luxurious feel, durability, and timeless appeal, ensuring a perfect combination of elegance and functionality.
Q: How can I contact Clozee’s customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at Support@clozee.shop . We’re always here to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Clozee?
A: To place an order, browse our website, select the items you’d like, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
A: Transit Time: Orders will typically arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A:We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the page on our website. “Track Your Order” This page will provide up-to-date tracking information for your purchase.
Q: What payment methods does Clozee accept?
A: We accept the following payment methods:
Credit and Debit Cards:
- American Express
- Apple Pay
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
RETURNS AND EXCHANGES
Q: What is Clozee’s return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more information.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at Support@clozee.shop
Other Questions
Q: Can I change my shipping address after placing an order?
A: Yes, you can request a change to your shipping address. Please contact our customer support team immediately after placing your order. We can update the address as long as the order has not been dispatched. Once your order has been shipped, we are unable to modify the shipping details.
Q: Do you offer gift cards?
A: At the moment, we do not offer gift cards. However, we are exploring this option and may introduce them in the future. Stay connected with us through our website and social media channels for the latest updates and announcements.
Contact Information
Business name: Clozee
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (240) 324-9145
Business Mail: Support@clozee.shop
Business Address: 2001 Park Place, Birmingham AL 35203, United States